Use of Artificial Intelligence (AI) at Foodypack

Foodypack uses digital tools and artificial intelligence as support to make information easier to understand, improve workflows and help customers navigate the online store. AI does not replace professional review or Foodypack's responsibility.

How we may use AI

• supporting drafts for product, category, guide and service content
• language editing and preparation of German and English versions
• structuring SEO and GEO content and internal links
• analysing product data, anomalies and potential quality gaps
• drafting customer service replies and frequently asked questions
• creating visual concepts, graphics or careful image improvements where useful

Human review and responsibility

AI output can be incomplete or incorrect. Editorial control, professional assessment and responsibility for published content therefore remain with Foodypack. Binding information about products, materials, prices, quantities, delivery times, food contact or legal requirements is not adopted solely from an AI response, but checked against available product data and suitable sources.

AI does not make independent binding decisions about orders, contracts, payments, refunds, complaints or individual customer claims.

AI-generated or edited images

Authentic product images and traceable product representations take priority. AI-generated visuals are not presented as if they were real Foodypack products or completed customer print jobs. Where an artificially created or materially altered image could mislead customers, its nature is disclosed.

Translations and content

AI may support translations and text drafts. German and English content is nevertheless checked for consistency. Automatic translations are not treated as final without review. Legal or commercial statements receive particular attention.

Privacy and confidential information

When AI tools are used, only information required for the relevant purpose should be processed. Unnecessary personal, confidential or business-critical information should not be entered into AI systems. Further information about the processing of personal data is available in our privacy policy.

Transparency towards customers

If an AI-supported assistant interacts directly with visitors in the future, this will be identified at the point of contact. Customers can continue to request human review or correction.

Comments or corrections

If you notice inaccurate, misleading or insufficiently labelled content, please contact us through the contact options shown in the store. We will review the information and correct it where necessary.

Last updated: 30 August 2026. This information may be adapted to new technical processes, official guidance and legal requirements.