Shipping conditions

Shipping costs and delivery times

Foodypack is primarily a B2B shop; orders from consumers are also possible. All shipping charges stated below are net amounts plus the applicable statutory VAT where VAT is due. The shipping rate, VAT amount and total amount displayed during checkout for the specific order are always decisive.

Germany

• Neutral / non-personalised goods: €7.50 net. Typical delivery time approx. 1–3 business days.
• Personalised goods: €90.00 net as a flat pallet-shipping charge. Typical production and delivery time is approx. 6–8 weeks depending on the product.

EU countries

• Neutral / non-personalised goods: €27.00 net.
• Personalised goods: €90.00 net as a flat pallet-shipping charge.

The EU rates apply only to EU countries that are available as active delivery countries during checkout. The applicable VAT is calculated according to the tax circumstances relevant to the order. These may include the destination country, customer status, billing and delivery address, VAT identification number and applicable statutory provisions.

An intra-Community supply to a business customer may be treated as VAT-exempt only if all statutory requirements are met and the required information, in particular a valid VAT identification number, has been correctly provided and verified.

Switzerland and other non-EU countries

Switzerland and other non-EU countries are not covered by the EU rates above. Shipping is available only if the destination is activated during checkout or an individual shipping arrangement has been agreed. Any customs duties, import charges, taxes and processing fees are not included unless expressly stated otherwise.

Mixed orders

If an order contains goods assigned to different shipping profiles, Shopify may combine the rates of the profiles involved. The total shipping price displayed before the order is completed is decisive.

Special and freight shipping

Different or individually agreed shipping charges may apply to special formats, exceptionally large or heavy shipments, island deliveries, pallet shipments or freight deliveries, provided these charges are communicated before the contract is concluded.

Shipping, delivery and tracking

Depending on the product, quantity and delivery address, shipping is carried out by parcel carrier or freight forwarder. Where tracking is available, tracking information is provided after dispatch. Additional costs resulting from an incorrect or incomplete address attributable to the customer, refusal to accept delivery or an unsuccessful delivery attempt may be charged to the extent permitted by law.

Transport damage

Visible transport damage should, where possible, be documented upon delivery and reported to Foodypack promptly. For consumers, failure to report damage to the carrier does not result in the loss of statutory rights in respect of defects. For merchants, the inspection and notification obligations under Section 377 of the German Commercial Code (HGB) also apply.

Last updated: 26 August 2026