Returns and complaints
Returns and complaints
FoodyPack.de sells exclusively to business customers within the meaning of section 14 of the German Civil Code (BGB). There is therefore no statutory consumer right of withdrawal.
No voluntary returns
We do not offer a voluntary return, exchange or money-back guarantee. Non-defective goods are taken back only if we expressly confirm this in text form in the individual case.
Personalised products
For individually printed, customer-specific or customer-approved packaging we grant no right of return, exchange or cancellation. Cancellation is excluded after binding approval or the start of production unless we expressly confirm otherwise in text form.
Defects, incorrect deliveries and damage
Statutory rights in the event of defects, incorrect deliveries or other non-conforming performance remain unaffected. Please inspect the goods promptly upon receipt and notify us of any complaint, stating the order number and describing the issue and, where possible, providing photographs. For merchants, the inspection and notification duties under section 377 of the German Commercial Code (HGB) also apply.
Refunds
A refund is made where there is a statutory entitlement or where we expressly confirm it. Reimbursement is generally made using the payment method originally used, where technically possible.